UK DELIVERIES

All UK orders are sent via Royal Mail.


UK standard delivery – £2.49 (approx. 2-4 days)


If your delivery is taking longer than expected please contact me via email natalie@daisyandthedogs.co.uk


INTERNATIONAL DELIVERIES


International shipping is via Royal Mail.


Europe standard delivery – £4.50


Deliveries within Europe take approx. 5-7 days.


Worldwide delivery (outside of Europe) – £6.00


Depending on specific location, international deliveries usually take between 7–14 working days to arrive,but may take up to one month.


Customers with shipping addresses outside of the UK are responsible for all applicable duties, VAT and local import taxes. These are not included in the shipping costs. European customers please note you may now occur additional import costs due to Brexit.

Refusal to pay taxes or duties, does not mean the package will be returned safely to us. Refunds will not be issued in this instance and DAISY & THE DOGS cannot be held liable.

If you have any other questions, please email natalie@daisyandthedogs.co.uk

All packing materials are recyclable, and we use recycled materials where possible. 
 

RETURNS

We hope that you are happy with your purchase but if you do wish to return an item please contact me at natalie@daisyandthedogs.co.uk to arrange a return or exchange within 14 days of receiving your order. All returned items will need to be in their original packaging in saleable ‘as new’ condition.

If your item was damaged or broken in transit, please contact me at natalie@daisyandthedogs.co.uk within 2 days of receiving your purchase and include images of the damage.


If a refund is agreed, the return of an item must be within its original packaging and sent within 14 days of return confirmation.


DAISY & THE DOGS reserve the right to refuse to exchange or refund items that are not damaged or broken beyond their description, or the issue is not highlighted within 14 days of delivery.


Any refund will be made using the original payment method and only once your item has been returned by post.

DAISY & THE DOGS cannot accept liability for returned goods lost or damaged in transit therefore it is strongly recommended that you obtain proof of posting.

If you are returning goods from outside the UK, you must attach a customs declaration describing
the goods as ‘BRITISH RETURNED GOODS’ stating that products are returned as they are
unwanted or faulty. Any return forms included with your shipment, such as a CN23 or CN22 form
(but not restricted to), must be correctly completed and attached.


Payment will be refunded within 14 days of satisfactory receipt of your returned items.